Remake charges of 50-100% will apply under the following conditions:
1. If a remake is requested after the lab deemed the provided case materials incomplete and/or unsatisfactory and customer elects to proceed with the completion of the case without making any adjustment, refuses a try-in, or does not supply requested materials.
2. If a remake is requested because the customer requests a tooth shade or mould different from the original request.
3. If a remake is requested due to treatment plan or material change from the original request.
4. If a remake is requested greater than 30 days from invoice date.
5. If a remake is requested for immediate/surgical partials or dentures or treatments with healing extractions.
6. If a remake is requested because the appliance fits the model but does not fit in the mouth.
7. If a remake is requested and the remake reason is not specified, original materials or appliance(s) are not returned.
Victory Dental Lab’s Remake Policy will not apply to any account past due.VDL reserves the right in its sole discretion to refuse accepting any new cases and processing remake cases until the balance is paid in full and the account is current.
A non-refundable charge will apply if the original appliance is not returned at the time of remake request.
VDL can amend the remake policy at its sole discretion and without prior notice.
About your lab work
Dental restorations are manufactured and/or distributed by Victory Dental Lab, LLC. Victory Dental Lab is a full-service dental laboratory with the following memberships and certifications:
NBC Certified Dental Laboratory , FDA registered 、ISO13485 and National Association of Dental Labs (NADL）、EU-Representative、Straumann certificate of Authorization.
Limited Warranty / Limitation of Liability
Victory Dental Lab accepts no liability for damages to customer, any provider, or any patient(s) for any cause arising under or related to the products or services provided. In no event will Victory Dental Lab be liable for any indirect, special, incidental, or consequential damages, or for any claim against customer by any other party.
Victory Dental Lab warrants that all crown and bridge restorations and removable prosthetics, and other devices will be constructed according to the prescribing dentist’s specifications.
Victory Dental Lab will repair or replace any product that fails due to defects in materials or workmanship, such as chipped or cracked porcelain, broken acrylic and/or a tooth falling out of removable appliance, within a period of one year from date of invoice.*
The warranty will be void for removable prosthetics fabricated without a try-in/setup.
Victory Dental Lab is not responsible for any additional costs or fees associated with adjustments, repairs, and replacement of dental devices.
Victory Dental Lab does not warrant that such devices are fit for any particular purpose and if such disclaimer is not permitted by law, the duration of any implied warranty is limited to ninety (90) days from the date of delivery.
This warranty is in lieu of and supersedes all other warranties, whether expressed or implied, and may not be modified by any agent, employee, representative or distributor of Victory Dental Lab.
*Orthodontic appliances are warrantied for a period of 90 days from date of invoice.
Orders
Each laboratory authorization procedure (i.e., prescription) constitutes a complete and separate transaction billed and collected.
Ordering Process. Offices will order Products from Victory Dental Laboratory pursuant to and in accordance with the process published or otherwise provided by Victory Dental Laboratory from time to time.
With more than 12 years of industry experience per technician, you can trust our team to help you stay focused on what you do best: CARING FOR YOUR PATIENTS.
We also offer additional tools to make your job a little simpler:
*Online Prescriptions
*Dedicated Customer Care Team
*Digital Impressions